Gold Shark Media First Edition tennissko

Shipping Policy

Order Processing & Fulfillment

• Fulfillment Partner: We partner with Gold Shark Media and Printful for product fulfillment. Once your order is placed on our Wix store, it is automatically forwarded to Printful for production.
• Production Time: Most items are produced within 2–7 business days (depending on product complexity and order volume).
• Shipping Time:
  • Domestic (U.S.): Typically 3–7 business days after fulfillment.
  • International: Varies by destination; expect anywhere from 5–20 business days.
• Multiple Shipments: If you order multiple items, they may arrive in separate packages. This is due to Printful’s different production facilities or product categories.

Shipping Costs & Customs

• Shipping Fees: Calculated at checkout based on your location and order weight/size.
• Customs & Import Taxes: International orders may incur customs duties or import taxes. Buyers are responsible for any such fees.
• Delays: Delivery dates are estimates and can be affected by factors such as holidays, weather, or customs processing. We do our best to communicate any known delays.

Future Changes Under Potential U.S. Regulations

• Policy Updates: If future U.S. federal laws or executive orders (including any potential changes by a Trump or other administration) impose new regulations—such as tariff changes, import restrictions, or additional fees—our shipping policy and pricing may be updated accordingly.
• Communication: We will notify customers of any significant changes to shipping or customs requirements via email and/or a prominent notice on our website.

Return & Refund Policy

Overview

Our return policy is designed to balance customer satisfaction with the production-on-demand nature of Printful’s services. All returns must be requested and approved prior to shipping items back.

Eligibility for Returns

• Damaged, Defective, or Misprinted Items:
  • If you receive a damaged or misprinted product, contact us within 14 days of receiving your order.
  • Provide clear photos of the issue. Once approved, we will replace or refund the item at no additional cost.
• Incorrect Item Received:
  • If you receive a wrong item (e.g., different color, size, or design than ordered), please contact us immediately with photos.
  • We will cover return shipping and send you a replacement or issue a refund.

Non-Returnable Items

• Buyer’s Remorse or Wrong Size Choice: Since our products are custom printed on demand, we do not accept returns or exchanges for size/color preferences unless the product arrives damaged or misprinted.
• Personalized or Custom Items: Items featuring personalized text or custom designs cannot be returned unless they arrive damaged or defective.

Return Procedure

• Contact Customer Support: Email us at [your support email] with your order number, photos of the issue, and a brief explanation.
• Await Approval & Instructions: We’ll provide instructions on how and where to send your item(s). Returns sent without prior approval may not be processed.
• Shipping Costs:
  • For approved returns due to our error or product defect, we cover return shipping.
  • If an item is returned without approval or for reasons outside our policy, the buyer is responsible for any shipping fees.

Refunds & Replacements

• Refunds: Once we receive and inspect your returned item, we’ll notify you of the status. Approved refunds will be issued to your original payment method within 5–7 business days.
• Replacements: If you opt for a replacement, we will initiate a new production order through Printful after approval.

Future Changes Under Potential U.S. Regulations

• Compliance: We continuously monitor potential legal or regulatory changes that may affect our return processes, including possible executive orders or legislation affecting e-commerce.
• Policy Updates: Any new legal requirements—such as extended return windows, mandatory restocking fees, or additional disclosures—will be incorporated into this policy. We will notify you via email or website updates if/when significant changes occur.

Need More Help?

If you have questions about shipping, returns, or future policy changes, please contact us at:
Email: [your support email]
Phone: [your phone number] (optional)

Disclaimer:

• This policy is subject to change without notice to comply with evolving laws, regulations, or Printful’s operational updates.
• Nothing in this policy is intended as legal advice. Always consult a legal professional to ensure full compliance with local, state, and federal regulations.