Refund and Shipping Policy

 

Shipping Policy

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Free Shipping for Orders Over $50!

 

Processing Time:

• All orders are processed within 2-7 business days.

• Once processed, orders are shipped out via Printful’s trusted carriers. Delivery times depend on the destination.

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Estimated Shipping Times:

• USA: 3-7 business days

• Canada: 5-12 business days

• Europe: 5-10 business days

• Rest of the World: 7-20 business days

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The total time from when you purchase your item to the time it is shipped to your address ranges from 14 to 30 days.

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Please note: Shipping times may vary based on your location, shipping carrier delays, and other unforeseen circumstances (e.g., holidays or customs).

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Free Shipping:
We offer free shipping on all orders. There are no additional shipping fees at checkout.

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Refund Policy

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Returns
We strive to provide high-quality products, and your satisfaction is our top priority. However, as our products are custom-printed and made-to-order, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

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Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include the following:

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• Your order number

• A clear photo of the item showing the issue

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We’ll review your request and, if approved, send you a replacement item free of charge.

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Refunds

Refunds are only offered for:

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1. Defective or damaged items

2. Incorrect items shipped

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If you are eligible for a refund, it will be processed within 5-10 business days back to your original payment method.

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Order Issues
If you encounter issues such as a lost package or a delivery delay, please reach out to us at info@goldsharkmedia.com so we can assist you.

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Cancellations

Since all orders are processed quickly, we are unable to guarantee cancellations once an order has been placed. Please double-check your order details before confirming.

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Contact Us

For any questions regarding refunds, shipping, or your order status, please contact us at:

• Email: info@goldsharkmedia.com

• Business Hours: Monday - Friday, 9 AM - 9 PM EST